Frequently asked questions

One system for your business: a QR digital menu, an online ordering site under your name, a cashier, a kitchen screen, tables, drivers, customers and loyalty points, and reports. All in the browser, no software to install.

No. Everything runs in the browser on the phone, tablet or computer you already have, and you print the QR code on any paper or sticker.

Signing up takes two minutes, and you add your items by hand or import them from an Excel file in one go. Most places are ready the same day.

Yes. There is a free plan for the menu with no time limit, and paid plans come with a 14-day trial. You can also open the demo stores on the home page and see everything working.

Yes. Every place gets its own link (yourname.sofraflow.com) with your logo and colours, and on the Business plan you can connect your own domain.

No. They open the menu straight from the QR code or the link. If they like, they can install it on their phone as an app with your icon, without an app store.

No. It works for restaurants, cafés, bakeries and dessert shops, cloud kitchens, food trucks and juice bars, and for supermarkets and pharmacies as an online ordering store.

No, zero commission. You pay a fixed subscription and every pound of your orders goes to you.

Each plan adds to the one before: QR menu, then online orders and delivery, then the cashier, then tables and table ordering. Prices and details are in the pricing section of the home page.

A QR digital menu with up to 15 items in 5 categories and one branch, with no time limit. Online orders need a paid plan.

By InstaPay or Vodafone Cash: send the receipt on WhatsApp and your subscription is activated. Every payment has an invoice and a receipt you can print.

Yes, yearly costs less than monthly. The saving is shown on the monthly/yearly switch in the pricing section.

Yes, upgrade or downgrade from the subscription page in your dashboard, and all your data stays as it is.

Yes, from the subscription page, and the service keeps running until the end of the paid period. After that you go back to the free plan and your menu stays online.

In Egypt in Egyptian pounds, and in the Gulf in each country's currency at regional prices.

Yes, any time and from your phone. Changes show to customers right away without printing a new QR code.

Yes: Arabic only, English only, or both with a language switch for the customer.

No. You can import the whole menu from an Excel file: you see a preview before saving, and existing items are updated instead of duplicated.

Yes: sizes with different prices (small, medium, large), and extras and choices (required or optional, with a minimum and maximum).

Mark it "unavailable" with one tap so it stays visible but cannot be ordered, or hide it completely. You can also set hours for some categories, such as breakfast.

Yes. There are dozens of ready designs with different item layouts and headers; you pick your colours and font and preview on phone and desktop before saving.

Yes. Every menu and every item has its own page with a title, description and photo plus structured data for Google, and you can connect Search Console and Google Analytics.

Yes, built automatically from your details: description, ordering and payment options, each branch's hours, addresses on the map and customer reviews.

They appear instantly in your dashboard with a large pop-up and an alert sound that keeps ringing until someone accepts the order, and you can accept it from the pop-up itself.

Delivery, pickup from the branch, and ordering from the table by QR. You can turn each kind on or off per branch.

Add zones to each branch, each with its own delivery fee, minimum order and expected delivery time.

Cash on delivery, card on delivery, InstaPay or a mobile wallet. You choose which methods you accept, and the money comes straight to you.

Online payment gateways are coming soon. Today payment is on delivery or by InstaPay and wallet transfer.

Yes. They get a tracking link showing each step of the order and a timer from when it was accepted, and you can send it to them on WhatsApp with one tap.

Pause orders for any branch with one tap, or close the whole place, and customers see a clear message with when you will be back.

Yes, a general minimum and a different minimum for each delivery zone if you like.

Yes, a fast cashier on any device that takes dine-in, takeaway and delivery orders together with online orders on one screen.

A tablet or TV in the kitchen showing orders as tickets with each order's time and the customer's notes clearly visible; the cook marks an order ready with one tap.

Yes, on any 80 mm or 58 mm thermal printer or A4: invoice, kitchen ticket, delivery receipt. The kitchen device can print every order automatically.

Yes: manager, cashier, kitchen, waiter, driver… each sees only what concerns them, and you can limit each person to their branch.

Each driver has an account showing only their deliveries; the cashier assigns orders and settles cash with each driver. There are per-driver reports: deliveries, time on the road, on-time rate, and Excel export.

Each branch has its own address, hours, delivery zones and staff, and you see reports per branch or all together.

Yes: sales, best sellers, payment methods, busy hours, expenses and net profit, with Excel and PDF export.

Yes. Every customer who orders is saved with their orders and total spend, and you can export the list to Excel. Your customers' data is yours and is not shared with anyone.

Yes. Set points per currency unit, what points are worth when redeemed, when they expire, and welcome points for new customers.

Yes: percentage or fixed offers on items or categories with schedules, coupons with usage limits, and a pop-up the customer sees when opening the menu.

When a customer adds an item, the menu suggests things that go with it (like a drink with a sandwich), which raises the average bill.

Yes, one review per completed order. You choose to publish or hide, you can reply, and published reviews show on your menu.

Yes, eat.sofraflow.com shows selected places in one app for customers, and orders go straight to your place with no commission.

Yes. Each table has its own QR code; guests order from it and the order reaches the kitchen with the table name. From the same page they can call the waiter or ask for the bill.

All of a table's orders add up to one bill that you print and close with one tap when the guest pays.

Yes, notes show clearly on the kitchen ticket and screen (like "no onions"), along with the extras chosen.

Yes. Enter each item's cost and the system ranks your items by profit and popularity and suggests measured price changes.

Yes, delivery and pickup only with no dining room, with delivery zones, drivers and reports.

Yes, with sizes and extras: cup size, milk type, sugar, extra shot, sauces… each choice with its own price.

Yes, from the table QR code; the order goes straight to the bar, and they can call the waiter or ask for the bill.

Our loyalty works with points: customers collect points on every order and redeem them for a discount, the same idea without paper cards.

Yes, set the days and hours each category shows, so breakfast only appears in the morning, for example.

Yes, the kitchen screen works as a bar screen on a tablet, and you can print a ticket for every order.

Yes, as an online ordering store with your departments (fruit and veg, dairy, cleaning…), with unlimited products on paid plans.

From an Excel file in one go, and update prices with the same file later. Customers find any product with the search box.

Set them up as sizes: quarter kilo, half kilo, one kilo, each with its own price. Customers can add a note like "tomatoes not too ripe".

Mark it "unavailable" with one tap from your phone so it can't be ordered. Stock tracking by quantity is coming soon.

Yes, each zone has its own fee, minimum and delivery time, and you can make delivery free for a zone.

Yes, from their account they see past orders and reorder with one tap, and they collect loyalty points too.

Yes, as an online ordering store for pharmacy products: skin and personal care, baby care, supplements, medical supplies, and medicines that may be sold without a prescription.

There is no prescription upload inside the order yet. Customers send a photo of the prescription to the pharmacy's WhatsApp from the WhatsApp button on the page, and the pharmacist reviews it and enters the order at the cashier.

The pharmacy. SofraFlow is a tool to show products and receive orders; the pharmacist decides what is listed and sold and reviews every order before accepting it.

Yes, set each branch's hours, including 24 hours, and customers see whether the branch is open now.

Yes, every product has a name and description in Arabic and English, and search finds it in both.

Customers choose the branch, and each branch has its own delivery zones, staff and orders.

Yes. Connections are encrypted (HTTPS), each place's data is fully isolated from everyone else's, and there are daily backups.

The system is online, so it needs internet. Any normal connection or mobile data is enough because it is light, and orders are saved and never lost.

Yes, export the menu, customers, orders and reports to Excel, CSV or PDF any time.

Every dashboard page has a help button: WhatsApp straight to our team, send a question with a screenshot, and a learning centre with guides for every part.

Yes, send us your menu on WhatsApp and our team will help you get started.