Orders, delivery & payment
How orders reach you, delivery, payment and tracking. · 8 questions
How do orders reach me?
They appear instantly in your dashboard with a large pop-up and an alert sound that keeps ringing until someone accepts the order, and you can accept it from the pop-up itself.
What kinds of orders are there?
Delivery, pickup from the branch, and ordering from the table by QR. You can turn each kind on or off per branch.
How do I set delivery areas?
Add zones to each branch, each with its own delivery fee, minimum order and expected delivery time.
How do customers pay?
Cash on delivery, card on delivery, InstaPay or a mobile wallet. You choose which methods you accept, and the money comes straight to you.
Is there online card payment?
Online payment gateways are coming soon. Today payment is on delivery or by InstaPay and wallet transfer.
Can customers track their order?
Yes. They get a tracking link showing each step of the order and a timer from when it was accepted, and you can send it to them on WhatsApp with one tap.
What if we are busy or close early?
Pause orders for any branch with one tap, or close the whole place, and customers see a clear message with when you will be back.
Can I set a minimum order?
Yes, a general minimum and a different minimum for each delivery zone if you like.
Still have a question?
Our team answers on WhatsApp and helps you set up your menu and get started.